FAQ

Here you can find answers to frequently asked questions. If you have any questions, you may find the information you’re looking for below. If you don’t find the answer you’re seeking, feel free to contact us directly!

Frequently Asked Questions

When is the last chance for a free cancellation?
Reservations made through our online store can be changed or canceled until 16:00 on the day before arrival. Changing the reservation (depending on availability) is free of charge. If the reservation is canceled, we will refund the paid amount minus a handling fee of €15.

When will I receive the key to the holiday apartment?
When staying at a Hiekka Booking holiday apartment, you will receive an email with the GuestApp and check-in information, which includes the apartment address and the code for the key safe. The key is located in the key safe next to the apartment door.

For Marina Chalets Kalajoki, you will receive the apartment address and PIN code in the check-in info, which will give you access to the main doors and apartment door. Marina Chalets uses the Rollock smart lock system.

No office visit is required. Our customers can check in according to their schedule within our check-in and check-out times. The apartment is available from 16:00 on the check-in day and must be vacated by 12:00 on the check-out day.

When can I access the holiday apartment?
The apartment is available from 16:00 on the check-in day and must be vacated by 12:00 on the check-out day. If you wish to check in earlier or check out later, please contact our customer service the day before your arrival.

Where do I return the key to the holiday apartment?
On the check-out day, return the key to the key safe next to the apartment door. The same code provided in your check-in info works for the entire stay.

For Marina Chalets Kalajoki, your PIN code will work until 12:00 on your check-out day.

Is final cleaning included in the accommodation price?
At Hiekka Booking properties, you can choose whether to clean the apartment yourself or purchase the cleaning service from us.

Final cleaning must be booked in advance, and its cost ranges from €100 to €150 depending on the size of the property. If the apartment is not cleaned by the guest as per the instructions, we will charge a cleaning fee plus a €15 office handling fee.

At Marina Chalets Kalajoki, final cleaning and linens are always included in the accommodation price.

What should I do for the final cleaning?
If you have not booked the final cleaning service (except for Marina Chalets apartments), the apartment must be cleaned by yourself before you leave. All necessary cleaning supplies are provided in the apartment. The cleaning instructions are located in the apartment’s info folder and the cleaning cabinet.

Apartments are inspected after each stay to ensure they are ready for the next guest. If the final cleaning is not completed according to the instructions, we will charge a cleaning fee plus a €15 office handling fee.

Cleaning instructions if I clean myself:

  • Ventilate the apartment well.
  • Vacuum the floors and carpets.
  • Mop the floors using a floor dryer and the larger blue towel.
  • Wipe tables and surfaces with the yellow microfiber cloth.
  • Clean mirrors with the blue microfiber cloth.
  • Wipe kitchen surfaces with the green microfiber cloth.
  • Clean the bathroom and toilet with the red microfiber cloth.
  • Air the bed linen and make the beds.
  • Empty the fridge/freezer and wipe the surfaces.
  • Wash the dishes and empty the dishwasher.
  • Clean the balcony/terrace and grill if available.
  • Dispose of trash in the building’s waste bins and recycle where possible.
  • Lock the windows and doors.
  • Used cleaning cloths can be left to dry in the bathroom or the cleaning closet.

If you have ordered final cleaning as an additional service, we kindly ask that you wash the dishes and empty the dishwasher, as well as dispose of trash in the building’s bins.

What amenities are included in the apartments?
Each apartment includes 3-4 rolls of toilet paper, bath mats, and all necessary cleaning products and tools for final cleaning. The apartments may have basic spices and coffee filters left by previous guests, but we do not replenish these items. Paper towels, baking paper, foil, or plastic wrap are not provided. However, there is a well-stocked grocery store in the Hiekkasärkkien area if you need something you forgot.

Each apartment is individually furnished and equipped (with the exception of Marina Chalets apartments). A detailed description of the amenities can be found in the apartment description. The kitchens are fully equipped with basic essentials, including a coffee maker, kettle, toaster, at least one pot, frying pan, basic cooking utensils, and enough dishware for the number of guests.

Do I bring my own bed linens?
At Hiekka Booking properties, you can choose whether to bring your own linens and towels or rent them from us.

Linens rental prices:

  • Bed linen set with towels delivered: €15 per person
  • Bed linen set with towels, pre-made: €25 per person

We recommend booking linens in advance if needed. If you forget to bring your linens, don’t worry! You can always call us, and we will deliver linens to the apartment, even last minute.

At Marina Chalets Kalajoki, linens and final cleaning are always included in the accommodation price.

Can I bring pets to the holiday apartment?
Hiekka Booking has holiday apartments where pets are allowed. We do not charge an additional pet fee. For more information on pet-friendly properties, please contact us at or call +358 50 5415431.