Hiekka Booking - Huoneistokansio

Warmly welcome to Kalajoki for your holiday!

This apartment folder contains important information and instructions related to your accommodation in holiday apartments by Hiekka Booking. Please take the time to carefully review this information package so that your vacation goes smoothly without any issues! If you notice any deficiencies in the apartment or its cleanliness upon your arrival, please contact our customer service immediately. If you cannot find a solution to your problem in this information package, you can always reach out to our customer service by phone. For urgent matters, our customer service is available 24/7 at +358 50 5415431.

Wishing you a pleasant stay at Kalajoki!

Important phone numbers

Hiekka Booking -customer service +358 50 541 5431

  • Customer service open from 8 am to 4 pm
  • On-call service 24/7

Emergency number 112

Poison control service +358 94 71977

Kalajoki health centre +358 44 4691 502

Hospital Emergency department in Kokkola or Oulainen 116 117

  • Call always before arrival

Taxi Kalajoki +358 600 300 70

Important information

We recommend keeping the key in the keybox during your stay. If the key is lost, we will charge for a new key or lock replacement depending on the property. In Marina Chalets the doors work with PIN-code that works for the duration of your stay.

The apartment is equipped with bedding corresponding to the number of sleeping places. Bed linen must be used on the beds. If you forgot to bring your own, you can inquire about them from us. Bed linen set with towels costs 15 € per person. The number of occupants in the apartment must not exceed the number of declared sleeping places.

Heating adjustment in the apartment is done through the thermostats on the walls. Please note that there is a delay of a few hours in the adjustment.

Pets are allowed in some of our apartments. Please confirm availability at the time of booking.

Smoking is strictly prohibited indoors, including on balconies and terraces. This prohibition also applies to electronic cigarettes. Smoking inside the property will trigger a fire alarm. The cost of unnecessary fire alarm activation and any additional cleaning costs will be charged to the responsible party. Smoking is allowed only in designated areas.

Making open fires and shooting fireworks in the property’s courtyard area is prohibited.

Quiet hours at our properties are from 10:00 PM to 7:00 AM.

When leaving, please ensure that all your belongings are with you, balcony windows and windows are closed, and doors are locked.

If you have not ordered final cleaning in advance as an additional service, the apartment must be cleaned according to the instructions found in the apartment folder.

Please leave the key in the same keybox where you took it upon arrival.

Check-out time is 12:00 PM. If you check out of your apartment before 12:00 PM, please notify us of your departure via text message stating “Apartment X is vacant” to the number +358 50 5415431. By doing so, you will help us expedite the cleaning of the apartments for the next guests!

Important Information for Guests Staying at Marina Chalets

Parking is allowed in the company’s yard in the available parking spaces marked with a sign “visitor parking.” Parking in reserved and covered spaces is prohibited.

The PIN code you received will work on the exterior door and the apartment door during your stay, from 4:00 PM on the day of arrival until 12:00 PM on the day of departure.

Bicycles or other mobility equipment can be stored in the storage space on the ground floor. The storage door opens with the PIN code you received. Access is from the hallway downstairs or from the sea side.

The number of guests staying in the apartment must not exceed the number of beds specified.

Bedding for extra beds can be found in the apartment’s closet.

The temperature in the apartment is controlled through the thermostats on the walls. Please note that there may be a delay of several hours in the adjustment.

During the summer, to enhance ventilation, we recommend keeping the blackout curtains closed during the day. The building’s shared ventilation cannot be adjusted individually for the apartment.

If there is a sauna in the apartment, towels must be used for sitting. The use of scent additives for the sauna is prohibited.

Smoking is prohibited inside the apartment, as well as on the balcony and terrace. This includes e-cigarettes. Smoking inside the property will trigger a fire alarm. We will charge the person responsible for any unnecessary fire alarm costs, as well as potential additional cleaning fees. Smoking is allowed in designated areas.

Open fires and the use of fireworks in the company’s yard area are prohibited.

Quiet hours at our properties are from 10:00 PM to 7:00 AM.

Before departure, please ensure that all your luggage is with you, the balcony windows and doors are closed, and the doors are locked.

When leaving, kindly take out the trash and place dirty dishes in the dishwasher. Final cleaning of the apartment is included in the accommodation price.

The check-out time is at 12:00 PM. If you vacate the apartment before 12:00 PM, please kindly notify us of your departure by sending a text message “Apartment X free” to the number 050 5415431. By doing so, you will help us speed up the cleaning process for the next guests!

Final cleaning instructions

  • Please notice that final cleaning is not included automatically to the room price.
  • When checking out, the apartment must be cleaned as follow:
    • Ventilate the apartment
    • Vacuum floors and carpets
    • Clean floors with floor dryer and bigger blue cloth
    • Clean tables and other surfaces with yellow microfiber cloth
    • Clean mirrors with blue microfiber cloth
    • Clean kitchen with green microfiber cloth
    • Clean toilet and bathroom with red microfiber cloth
    • Ventilate blankets and pillows, make beds
    • Empty fridge/freezer and clean them
    • Wash dishes and empty the dishwasher
    • Clean the balcony/terrace, clean the grill after use
    • Take out the garbage, remember to recycle if possible
    • Close and lock windows and doors
    • Used microfiber cloths can be left to dry in the bathroom or cleaning closet
  • If you have ordered final cleaning as extra service, please help us with these following actions:
    • Put dishes to the dishwasher and put the dishwasher on
    • Take out the garbage
    • Collect empty bottles and cans in to a bag
    • Take bed linen off and leave them on the floor of the hallway.
  • All cleaning equipment are in the cleaning closet. If there is any problems with the cleaning equipment, please call +358 50 541 5431.

Waste recycling in apartments

In most of our apartment buildings, you will find a waste sorting point where you can sort the following types of waste:

  • Cardboard
  • Paper
  • Metal
  • Glass
  • Plastic
  • Biowaste
  • Combustible waste / mixed waste

How to use sauna

Do not dry anything in the sauna due to the risk of fire!

Instructions for heating the sauna:

  1. Turn on the sauna by either pressing the I/O button on the wall switch or setting the timer on the stove, depending on the apartment. The first numbers in dark background (1-4) will immediately start heating the stove and indicate how many hours the stove will be on. The other numbers next to the clock (1-8) indicate the timing, indicating how many hours until the stove starts heating up. You can choose the appropriate temperature from the switch if desired.
  2. Wait for 30-40 minutes until the sauna is sufficiently warm.
  3. Use a seat cover in the sauna. You can find seat covers in the bathroom vanity cabinet.
  4. Shower before entering the sauna.
  5. Relax in the steam.
  6. Turn off the sauna stove using the wall switch, pressing the I/O button, or turning the switch to the initial position. The sauna will automatically turn off after four hours. However, avoid leaving the sauna unnecessarily on.

Sustainability

Sustainability has been one of Hiekka Booking’s main values from the very beginning. We want to be a part of the more sustainable tourism in these unique surroundings of Kalajoki. We have choosed EcoCompass as our enviromental management system, which has helped us to identify our most relevant environmental impacts and creating environmental program with objectives and concrete measures. We are also part of Sustainable Travel Finland -programme.

Read more: https://hiekkabooking.fi/en/sustainability

Sustainability tips for travellers

  • Turn off the lights and other devices after leaving the apartment and immediately after use. Unplug electrical appliances when you no longer need them.
  • Do not drain the water unnecessarily. Use water sparingly.
  • The room temperature is at best 20–22º C. If the apartment has a cooling air heat pump, do not set the temperature cooler than this and turn off the device when you leave the apartment.
  • In the summer, keep the apartment curtains closed to enhance the effect of ventilation. Consequently, the room temperature does not rise too high either.
  • Outside of the summer season, make sure that the doors and windows are closed. This keeps the heat inside.
  • If there is a broken device in the apartment, inform the staff about it. Broken devices consume more energy.
  • Recycle the waste generated during your vacation according to the recycling instructions found in the apartment folder.
  • Use the cleaning detergents in the apartment according to the dosage instructions.
  • Wash only full loads when using the dishwasher and washing machine.
  • Go to sauna, when it’s windy! Read more about the campaign: Vaasan Sähkö
  • Prefer local: when visiting the area, use local services, such as grocery stores, program service entrepreneurs, factory stores, and make your reservations through the companies’ own online stores and reservations. In this way, you ensure that the economy remains genuinely in the area, and does not trickle down, for example, to foreign booking operators in the form of commissions.
  • In the Kalajoki holiday area, the distances are short. If possible, move around the area on foot or by bicycle.
  • There are charging points for electric cars for example in ABC petrol station , Shopping Center Loisto, Tapion Tupa and beside hotel Santa’s Resort & Spa Hotel Sani.

Visit Kalajoki

Kalajoki offers an array of activities to choose from and invites you to forget your watch and loosen your tie. There are many things to do if you’d like to discover the outdoors: Jump on a bike and head over to the woods, the rural villages or the beach – do you hear nature calling? Follow the duckboards, smell the salt in the air and enjoy the moment! Discover the gems of Kalajoki by wandering, hiking or cycling around, surfing on the waves or the ice. Go golfing, fishing or head out on a paddling tour.

Feed back

We appreciate your feedback, as we cannot improve our operations without it.

You can leave your feedback with us electronically by clicking HERE.

We hope that if you notice any deficiencies in the apartment upon your arrival, you will contact us as soon as possible. Unfortunately, we cannot address issues after the fact.

Warmly welcome again!