Booking and Cancellation policy

Booking and cancellation policy of Hiekka Booking holiday apartments

The terms and conditions apply to all apartments rented through Hiekka Booking with a continuous rental period of less than three months.

The booking is binding on both parties once the seller has provided the booking confirmation to the booker by email. Payment must be made when making the booking or at least 14 days before arrival.

The seller will charge the booker for the accommodation in full at the time of booking. The booker can change and cancel the booking one day before the start of the accommodation.

For online bookings, the office costs are 0 EUR if the accommodation is paid in full at the time of booking. If the entire booking is paid by invoice, the office costs are 15 EUR.

Last minute booking: If the booking is made one day or less time before the start of the accommodation, there is no right for cancellation.

Booking and Cancellation Policy

Changes to bookings are possible as follows:

Cancellations must always be made in writing to the seller. Not paying the invoice is not to be regarded as a sufficient measure to cancel the booking.

The booker can change or cancel the booking earlier than one day before the start of the accommodation. In this case, the amount paid in advance will be refunded to the booker, except for 15 EUR office costs.

If the cancellation is made later than one day the start of the accommodation or during the accommodation, the booker will be charged the entire price (100% of the payment), and any of payments made will not be refunded.

The booker must be of legal age. Unaccompanied minors are required to have the written consent of the guardian, which will be provided to the seller before the start of the accommodation.

Minimum booking times

The minimum booking times may be different for public holidays and events.

Seller’s right to cancel the booking

In the event of force majeure, the seller may cancel the reservation. In this case, the customer will receive a full refund of the payment made to the seller.

The seller has the right to cancel the booking if the booker has not paid the invoice by the due date.

Access to the apartment and services included in the price

The key to the apartment is located in an electronic keybox. The location and code of the keybox will be sent to the booker by email on the same day as the accommodation starts. With the code, the keybox opens and the booker gets the key to the apartment. The code only works for the booked accommodation period, after which it will stop working. It is recommended that the key be kept in the keybox throughout the stay in order to avoid the key being lost or the customer being locked out of the apartment. At the end of the booking, the key must be left in the key box.

In Marina Chalets Kalajoki there is no physical key. Doors to the apartment and building works with the PIN-code.

A single fee is charged for opening the door (the key is left inside the apartment or lost)

Weekdays 7 a.m.–5 p.m.                         50 EUR

Other times                                                 75 EUR

If the key is lost, the booker is fully responsible for the costs of ordering new keys, as well as any locksmith costs incurred to the housing association.

The apartment is available from 4 p.m. on the day of arrival until 12 p.m. on the day of departure.

Earlier arrivals or later departures may be possible if the booking situation allows it. You can inquire about different times of arrival or departures at or +358 50 541 5431.

The rent of the apartment includes free use of the apartment for the time of the booking.

Rental does not include:

  • final cleaning
  • bed linen or towels

Final cleaning, bed linen and towels can be purchased on the Hiekka Booking website at the time of booking or later separately at or +358 50 541 5431.

Apartments will be checked after customers check out. If the final cleaning hasn’t been ordered in advance and the cleaning has not made properly, customer is obligated to pay the cleaning fee 150 EUR + invoicing fee 15 EUR. The customer is also obligated to compensate fully the damage caused to the apartment or its furniture during their stay. Even if the final cleaning has ordered, trashes must be taking out to trash cans and dirty dishes must be in the dishwasher.

In the apartments there are all the needed cleaning equipment for the final cleaning. In the arrival apartment is equipped with 3 rolls of toilet paper/wc, handsoap, hand dishwashing liquid and dishwasher detergent. If there is need for example for more toilet paper, customer must buy it by themselves.

The number of people allowed to overnight in the apartment is that indicated by the beds.

Pets are not allowed in the apartment unless stated otherwise. Please notice, that even if the pets are not allowed to the apartment, Hiekka Booking can’t assure that in the apartment there has never been any pets.

All apartments are non-smoking. Smoking, including e-cigarettes, and the use of sauna scents is prohibited in the apartment. Smoking is also prohibited on the glazed balconies and terraces of the apartments. Minimum cleaning fee for smoking is 200 EUR.

The customer is obliged to compensate in full for any damage caused to the apartment or its contents during their stay. If the customer or their guests cause disturbance or danger to those on the same property or to neighbours, the seller and their representative have the right to immediately terminate the accommodation contract and the customer must leave the accommodation at once. In the event of cancellation, payments will not be refunded for spent or remaining accommodation days or for additional services purchased. The customer is also obliged to compensate in full all costs incurred due to the disturbance.

In cases of false fire alarms or breaches of rules and regulations, the customer is obliged to compensate the costs incurred in full, including additional cleaning and repair costs.

All apartments have quiet hours from 10 p.m. to 7 a.m. If this rule is not followed, seller has the right to terminate the accommodation contract and the customer must leave the accommodation at once. If there is disturbance in the area, customers must be in contact to emergency number 112.

Remarks related to the contents and condition of the apartments must be addressed immediately to the seller or their representative or +358 50 541 5431. Subsequent complaints will not be considered and customers right for the refunds is lost. Hiekka Booking is not obliged to compensate the customers for natural conditions, insects, possible inconveniences or expenses caused by unexpected weather changes, disturbances from neighbors or unexpected interruptions of water, electricity or TV network.

Hiekka Booking is not responsible for lost items left in guests’ apartments. Found items are kept for 3 months and can be inquired by email on weekdays The customer pays for the postage of forgotten found goods and office fee 15 EUR.

In accordance with the Finnish Consumer Protection Act, an incorrectly stated price is not binding on the seller if the price is so clearly incorrect that the customer should have understood that the price information in question was incorrect.

We reserve the right to change prices.

Use of personal data

The personal information of the service’s booker will be added into the Hiekka Booking’s marketing register, through which you will receive, for instance, arrival instructions and other relevant information regarding your booking. In the future, you will receive news by email or text message regarding possible bookings, door codes, marketing and communications.

Your information will be processed in accordance with the aforementoned company’s privacy policy, and you can withdraw the above consents at any time. The data will not be disclosed for other purposes.

Hiekka Booking
Hiekka Apartments Oy (Ltd)
+358 50 541 5431